Frequently Asked Questions

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Every property is different. Rental income depends on the location, size, condition, seasonality and guest demand. We provide a free property assessment and a realistic income estimate based on current market data before you decide to work with us.

Can I use my apartment whenever I want?

Yes. Your property always belongs to you. Simply let us know the dates you wish to use your apartment, and we will block those dates in the booking calendar.

Who pays for cleaning?

Guests pay a separate cleaning fee with each reservation. This fee covers the professional cleaning of the apartment and preparation for the next guest.

How do I receive my rental income?

Rental income is transferred directly to you according to our agreed payment schedule. Each payment is accompanied by a detailed monthly financial report showing income, occupancy, expenses and operational activity.

How often will I receive reports?

You receive a comprehensive monthly owner report including:

• Rental income

• Occupancy rate

• Average Daily Rate (ADR)

• Booking performance

• Maintenance activities

• Improvement recommendations

Our goal is complete transparency.

How do you protect my property?

We treat every property as if it were our own.

After every stay we coordinate professional cleaning, inspect the apartment, report any issues, arrange maintenance when required and ensure your property remains in excellent condition throughout the year.

What happens if something is damaged?

If damage occurs during a guest's stay, we document the issue, communicate with the booking platform where appropriate, coordinate repairs and keep you informed throughout the process.

Can you furnish or prepare my apartment for short-term rental?

Yes.

We can coordinate the preparation of your property, including furnishing recommendations, equipment, photography and everything required to launch your apartment successfully on Airbnb and Booking.com.

Can you help me purchase an investment property in Sofia?

Yes.

For clients looking to expand their investment portfolio, we also offer property sourcing, buyer representation and investment guidance based on practical experience and local market knowledge.

Do I need to live in Bulgaria?

No.

Many of our clients live abroad. We manage your property locally while keeping you informed through regular communication and detailed reporting.

How do you communicate with international owners?

We provide professional communication in both English and Bulgarian, making it easy for international owners to stay informed wherever they are in the world.

What platforms do you manage?

We professionally manage properties on Airbnb and Booking.com and continuously optimise pricing, occupancy and guest communication to maximise long-term performance.

Why should I choose your company?

Our service is built on real experience, not theory.

Before managing properties for others, we successfully developed and operated our own investment property in Sofia for more than five years.

Every process we use today has first been tested through our own property, giving our clients confidence that their investment is managed professionally, responsibly and transparently.

How do I get started?

Simply contact us for a free property consultation.

We will assess your apartment, discuss your goals, explain our management process and prepare a personalised proposal with no obligation.

One suggestion that I think will really differentiate your company

Add one final FAQ that almost no competitor answers:

Do you own and manage your own short-term rental property?

Answer:

Yes. Our company was built from our own family's investment experience. Every system we use today has first been tested on our own property in Sofia before being offered to our clients.

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